팔로업은 “재촉”이 아니라 “상황 정리”로 들리게 만드는 게 핵심이에요. 배경 1줄 + 질문 1개 + 선택지 구조가 가장 안전합니다.
안전한 팔로업 구조
• (배경) I wanted to follow up on the document I sent on Monday.
• (질문) Do you have any updates or feedback?
• (선택지) If you need more time, please let me know what logic timeline works best.
상황별 팔로업 표현 12개
첫 번째 팔로업 — 부드럽게 확인
Following up on ~ — I wanted to follow up on the proposal I shared last week. Do you have any initial thoughts?
Just wanted to confirm ~ — Just wanted to confirm if you had a chance to review the attached document.
Any feedback would be appreciated — Any feedback on the draft would be greatly appreciated at your convenience.
Just checking whether ~ — Just checking whether the attachment came through correctly on your end.
두 번째 팔로업 — 진행 상황 파악
Do you have any updates? — Do you have any updates on the approval status? I want to make sure we’re on track.
To keep things moving — To keep things moving on our end, could you confirm your decision by Friday?
Are we still on track for ~? — Are we still on track for the Friday deadline? Please let me know if anything has changed.
Friendly reminder — A friendly reminder regarding the pending confirmation we discussed last week.
세 번째 팔로업 — 대안 제시·마무리
When would be a good time? — When would be a good time to get your response? I’m flexible on the timeline.
If you need more time — If you need more time, please share a revised timeline that works for you.
Happy to adjust — Happy to adjust the scope or timeline if priorities have shifted on your end—please advise.
Let me know if you need anything — Let me know if you need any additional information from my side to move forward.
상황별 완성 이메일 예시
예시 1: 제안서 검토 요청 팔로업 (첫 번째)
Subject: Following Up on the Proposal — [Your Name]
Hi [Name],
I hope you’re having a good week. I wanted to follow up on the proposal I sent on [날짜]. Have you had a chance to take a look?
Any initial feedback would be much appreciated. If you need more time or have any questions, please don’t hesitate to reach out.
Thank you, and I look forward to hearing from you.
Best regards,
[Your Name]
예시 2: 계약 승인 리마인드 (두 번째 팔로업)
Subject: Gentle Reminder: Contract Approval by Friday
Hi [Name],
I’m following up on the contract I sent last week. To keep our project timeline on track, we’d appreciate your confirmation by this Friday if possible.
If you need any adjustments or have concerns, please let me know—I’m happy to discuss.
Thanks so much for your time.
Best,
[Your Name]
피해야 할 표현 vs 권장 표현
❌ 부담을 주는 표현
• "Just checking in." (이유 없는 단순 확인)
• "I sent this last week. Did you see it?" (압박감 조성)
• "ASAP would be appreciated." (모호한 긴박감)
✅ 자연스러운 팔로업 표현
• "I wanted to follow up on [구체적 내용]..." (맥락 제공)
• "To keep things on track, could you confirm by [날짜]?" (이유 + 기한)
• "If you need more time, please let me know." (유연함 표시)
팔로업 타이밍 가이드
언제 팔로업을 보낼까?
• 첫 번째 팔로업: 이메일 발송 후 3~5 영업일 이후
• 두 번째 팔로업: 첫 번째 팔로업 후 5~7 영업일 이후
• 세 번째 팔로업: 두 번째 팔로업 후 1주일 이후 (이후에도 무응답이면 전화나 다른 채널로 전환 고려)
팔로업 이메일 황금 원칙
① 제목에 "RE:" 또는 "Following up"을 포함해 맥락을 바로 알 수 있게 하세요.
② 이전 이메일을 스레드에 포함하거나 간단히 내용을 리마인드하세요.
③ 상대방에게 행동이 필요한 사항을 한 가지만 명확하게 요청하세요.
④ 항상 대안이나 유연함을 열어두세요.