✨ The Tiny Step

정중한 거절 이메일 템플릿 10선

비즈니스에서 거절은 피할 수 없지만, 방식에 따라 관계가 유지되기도 하고 끊어지기도 합니다. 영미권 비즈니스 문화에서 좋은 거절은 감사 표현 → 거절 의사 명확히 → 대안 또는 향후 가능성 제시의 순서를 따릅니다. 변명처럼 들리는 긴 이유 설명보다는, 짧고 명확하게 사유를 밝히면서 상대방을 배려하는 대안을 제시하는 것이 핵심입니다.

아래 10가지 템플릿은 일정 불가, 예산 없음, 우선순위 충돌 등 다양한 상황의 거절을 관계를 손상시키지 않으면서도 명확하게 전달할 수 있도록 구성했습니다. [대괄호] 안의 내용을 상황에 맞게 수정해서 사용하세요.

1) 가장 무난한 거절

Subject: Re: [Topic]

Hi [Name],
Thanks for reaching out. Unfortunately, I won’t be able to [accept/do] at this time.
I appreciate your understanding.
Best,
[Your Name]

2) 일정 불가 + 다른 후보 제안

Subject: Re: [Meeting]

Hello [Name],
Thank you for the invitation. I’m not available at [time].
Could we try [Option A] or [Option B] instead?
Best regards,
[Your Name]

3) 범위/요구사항 때문에 어렵다

Subject: Re: [Request]

Hi [Name],
Thanks for your request. Given [constraint], we’re unable to proceed with [request].
If you’re open to [alternative], we may be able to help.
Thank you,
[Your Name]

4) 이번엔 어렵고 다음에 가능

Subject: Re: [Topic]

Hello [Name],
I’m afraid I can’t support this request right now due to [reason].
I may be able to revisit it after [time]. Would that work?
Best,
[Your Name]

5) 요청 일부만 수락

Subject: Re: [Request]

Hi [Name],
We can support [part A], but we may not be able to accommodate [part B].
Please let me know if this works for you.
Thanks,
[Your Name]

6) 다른 담당자 연결

Subject: Re: [Topic]

Hello [Name],
I’m not the best person to help with this, but [Person/Team] might be able to support you.
Would you like me to connect you?
Best regards,
[Your Name]

7) 정중하지만 단호하게

Subject: Re: [Topic]

Dear [Name],
Thank you for your proposal. After review, we’ve decided not to proceed at this time.
We appreciate your time and understanding.
Sincerely,
[Your Name]

8) 예산/정책 이슈

Subject: Re: [Topic]

Hi [Name],
Thanks for your suggestion. Due to [budget/policy], we’re unable to approve this request.
If you have a lower-cost alternative, we’d be happy to review it.
Best,
[Your Name]

9) “지금은 보류” 표현

Subject: Re: [Topic]

Hi [Name],
We’ll need to put this on hold for now. I’ll reach out again once we’re ready to move forward.
Thank you for your patience.
Best regards,
[Your Name]

10) 감사 + 거절 + 문 열어두기

Subject: Re: [Topic]

Hello [Name],
Thank you again for reaching out. I’m afraid we can’t proceed right now.
Please feel free to contact me in the future if anything changes.
Best,
[Your Name]

거절 표현 10개

  • I’m afraid I won’t be able to …
  • Unfortunately, we can’t proceed at this time.
  • Due to [constraint], we’re unable to …
  • Could we try an alternative such as …?
  • We can support [part], but not [part].
  • I’m not available at that time.
  • We’ve decided not to proceed.
  • We’ll need to put this on hold for now.
  • I appreciate your understanding.
  • Please feel free to reach out again.

다음 추천 페이지: 감사/칭찬 · 응원 한줄